Using mySourceCard™ will allow you to pay eligible expenses directly from your Flexible Benefit Plan or Health Reimbursement Arrangement.  You will no longer need to pay out-of-pocket and wait for a reimbursement check.  When you incur an eligible expense at a qualified merchant, you swipe the card much like you would a typical credit or debit card.  The provider is paid for the expense up to the maximum reimbursement amount available under the Plan at the time that you swipe the card.  Every time you use the card, you certify to the Plan that the expense for which payment is being made is an Eligible Expense and that you have not been reimbursed from any other source nor will you seek reimbursement from any other source.  If you are using the card for dependent care expenses, you certify that you are using the card for services already incurred (and the payment is not made in advance of the time services will be provided).

Although you will not need to pay out-of-pocket and then seek reimbursement for claims paid with your mySourceCard™, using the card does not eliminate the need to send receipts to INNOVA in all cases.

Every time you swipe the card, you must obtain (and retain for one year following the close of the Plan Year) a third-party statement from the provider (e.g., receipt, invoice, etc.) that includes the following information:

  • The nature of the expense;
  • The date the expense was incurred;
  • The amount of the expense;
  • The name of the receiver of the service.

This is the same type of documentation you would use to substantiate any flex claims.  The IRS requires that all requests for reimbursement be reviewed by a third-party.  However, they do allow for some card swipes to be automatically substantiated based on certain criterion such as co-payments under your health insurance plan.

If a claim does not auto-substantiate, you will have to send in documentation.  It is important that you submit this documentation to INNOVA as quickly as possible after incurring the expense to avoid your debit card from being deactivated until the documentation is received.

We highly advise mySourceCard™ participants to regularly review their debit card accounts online.  If you have never logged in before, request your Temporary Login ID and Employer Code This email address is being protected from spambots. You need JavaScript enabled to view it and follow the simple instructions under Account Registration.  Once logged in, click on the debit card icon at the top of the page.  New options will appear on the left hand side of your page.  These options include:

  • Account Activity
  • Card Decline History
  • Transaction Search
  • Repay My Employer
  • Email Messages
  • Customer Service

You can also report a lost card and make changes to your accounts billing address.

At this time, you cannot order additional cards online.  You would need to complete the mySourceCard™ Application Form and include the additional cardholder’s name.  Once completed, please upload, fax or mail your form (see below).

For more details on mySourceCard™, please review our mySourceCard™ Frequently Asked Questions.

mySourceCard™ User Guidelines